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India Plaza

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India Plaza
prabhakar kamath@pkamath61
Nov 30, 2011 08:15 AM, 1706 Views
(Updated Dec 04, 2011)
My order dt 23/11/2011 for Tamron 70 - 300mm lens

Updated 4th Dec 2011:


After lots of follow up, IndiaPlaza now says the ordered lens is out of stock & expected after 1 month!! Stock available is for Canon mount, so if I want I can take this. I said I have Nikon lens & needed Nikon mount. He offered to cancel order & refund the payment. I thought there is no point arguing further on this matter with them, it is a colossal waste of time & money on phone calls. So I agreed to cancel, only after they send me an apology for the undue delay in this communication. I also stand to loose Rs 800 - 1000 more now since prices at other sites also gone up.


Original review dt 30th Nov 2011:


Hope the CEO of Indiaplaza.com  can read my review.


I fell for the heavy discount offered on the Tamron 70-300m lens for my Nikon DSLR. Before placing order I confirmed with cc that the lens will come with Nikon mount.


Order IN2311111393 was placed on 23rd Nov 2011 (100% payment made by credit card), and on follow up was told that "out of stock". Funny, since when I placed the order, it was in stock, otherwise orders cannot be accepted by the website. I must have talked a dozen times to their cc people, but no concrete answers. Spoke to their "supervisor" but no help except offer for refund.


Today is 30th Nov, still waiting, any suggestions??

(1)
Dear Prabhakar,Please accept our sincere apologies for the experience you had with us.We regret to inform you that the ordered product had gone out of stock with our supplier and we were trying to source the same from our alternate suppliers. We had canceled your order to avoid further delays and initiated refund to your account. We have initiated refund on 12th December 2011 and the refund reference no is INTER.8623.121220111843.We are making some serious efforts to improve our product delivery & customer service. We kindly request you to treat this case in isolation and provide us another opportunity to serve you better.Assuring you the best of our service at all time.Warm Regards,Team Indiaplaza.
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