I had bought a book House of Silk from IndiaPlazza.com
(Order Number: I11121200662)
However after making the payment I have found the book in torn condition.
For this I had made online complaints in their forum
( refer ticket number CNT1412120114, CNT2612120199, CNT0801130208)
However I have not received any resolution by them, once they put the ticket as Authorized but after a few days I am finding it as cancelled.
Then they email ed that the book is out of stock so the order was cancelled and I can purchase another one from them.
So I have ordered two books in the site
Order No.: I26071300008
The Krishna Key
Urban Shots: The Love Collection
The order has been authorized, there is no shipment number.
They are not even picking up the phones and there security is telling repeatedly concerned person is not here and even advised me to come to Bangalore and collect the books.
I have tried the following numbers from Just Dial
(080) 40619000, 49091234
(080) 40619099
The numbers given in their site never works.
I have all the supportive documents and attached is the screen shot
They do not pick the phone they have provided in their site.
May I take any action against them for fraud and harassment?