I have been shopping with Indiaplaza from 2005 and I have not faced many issues. If I had any problem with the product, they always sent a replacement or refunded my money on time. Thats what is nice abt this site, even if they make a mistake they correct it on time. Once I was not able to use a gift certificate. I spoke to a customer service agent who was slow but helpful.
I had tried shopping with indiatimes and rediff but it was a very sad experience. they are only good for content and e mails. Thats why I started on indiaplaza, at least its focused on shopping needs. and its on indiaplaza that I have bought lots of books, 2 mobiles and a digicam.
On their site they are saying that they delivered 10, 000 harry potters on 21st. thats a big number .a number which is bound to have some error rate. No wonder some people didnt get there book on time.
I dont think you should not make a decison based on 1 bad experience with anything in life. .