I am just as surprised as deepa to come across these negative reviews. iv been shopping at this site since some time back when they were fabmall and I havent faced any problems.
They have always given me good and timely updates even if my order is delayed and I keep getting lots of offers on what I buy. they have pretty much every category I would like to shop online for. though im a wee bit disappointed they stopped the online ordering of groceries - that was a big help to me. all in all - I would recommend giving it a shot for sure. im sure there are mixed reactions for all types of services, so would suggest we each go by our experiences.
I guess happy customers dont really write reviews very often ...or atleast maybe not as often as unhappy customers do! so I thought id do my bit and let everyone know about some good experiences for a change :) ... happy shopping guys