I received an email stating that there is no free carrying case with this camera and was sent an link as well for reference but in that link itself it is mentioned that carrying case is free with the camera, But INDIAPLAZA is alone telling that there is no free carrying case with it. Below is the link.
https://sony.co.in/product/dsc-hx100v
I am really so depressed and got so worst experience buying camera from your website INDIAPLAZA.
When I had ordered this product from INDIAPLAZA I was very happy and excited about this camera thinking that I will enjoy with it.
Below are the points which made me to think that it was a worst experience.
1) Rewards points have not received yet.
2) Received wrong product from INDIAPLAZA on my birthday 02-Sep-2011, my birthday got spoiled and could not celebrate my birthday because of tension and concerns.
3) Tried to call customer care spent almost Rs 200 on calling but never got satisfied service.
4) Then got the confirmation on 06-Sep-2011 that I will get my product BUT AGAIN DELIVERED ME A FAULTY PRODUCT on 06-SEP-2011.
5) INDIAPLAZA told me that correct product will be delivered to you on 12-Sep-2011 BUT AGAIN IT WAS OUT OF STOCK AND WAS NOT DELIVERED ON THAT DAY.
6) It was available on 17-Sep-2011 so got this product BUT AGAIN CARRYING CASE IS MISSING WITH THE CAMERA
7) I COULD NOT GET ANY HAPPYNESS AFTER GETTING THIS CAMERA IN MY HAND AFTER SO MUCH STRUGGLE, TOTALLY LOST ALL excitement and happiness even after buying this camera from INDIAPLAZA.
8) When I raised my concern today about carrying case at 10.37 AM got the confirmation that I will get a call about it within an hour and now it 1.19 PM. Feeling again cheated by INDIAPLAZA.
If I had bought this camera HX100V from other shop I would have got it with carrying case+4 GB memory card at Rs 21990 without spending Rs 200 on phone, without any tension and concerns and I would have been a lot happier.
Currently I am regretting why I bought this camera from INDIAPLAZA.
I am requesting you to give me the carrying case without fail, do not want to make call again as I already have spent more than Rs 200 only to resolve my queries.
Since 02-Sep-2011 I am unable to sleep properly because of INDIAPLAZA.
I had ordered my camera on 25-Aug-2011 and it was supposed to deliver to me before 04-Sep-2011 under the offer where there was no carrying case. But you gave me that camera on 17-Sep-2011(On that time free carrying case was the offer) before of this date it was out of stock and I had opportunity to cancel the order and order it again with the new offer. If I really wanted to wait to come down the price or for some offer then I would not have ordered but I was unable to wait for that time to come and was ready to pay the money whatever offer is going on that time because of the features of this camera. As I have to wait because of Indiaplaza mistakes I should get he carry case at the current offer because I got the camera now.
uPDATE ON 22-SEP-2011.
Finally I got the carrying case and will be receiving 250 gift voucher as a compensation.
Fianlly I am satisfied, I got this experience that everyone needs to follow-up with them. but make sure that you are following up with the correct person. It will be taken care.