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Indiaplaza

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Indiaplaza

Amit Gulhane@hiamitg

Jan 17, 2013 12:37 PM, 1418 Views

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I got very bad experience while dealing with indiaplaza site. Everything I call to customer care I have to wait for 5-10 mins

I have so many communication with customer care team

First time order was suppose to ship on 2nd Jan and ticket is closed

Then they mentioned over the call they mentioned that it will be on address before or on 10th Jan

when called on 10th Jan they mentioned that due to issues not able to ship will be ship out on 16th Jan.

on 17th called them then they mentioned that they are not able ship due to stock it will be ship out by 25th Jan. CNT1701130080

5. Now they have raised one more ticket CNT0201130224

Problem is they are not allowing me to raise ticket online and closing ticket without issue is resolved (like politician one more promising date to me).

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Brand Response

Indiaplaza

Jan 24, 2013 04:26 PM

Dear Amit Gulhane,Please accept our apologies for cancelling your order I21121200681 for item “Titan Raga Flora Ladies Watch”.Unfortunately, at certain times we find ourselves unable to procure items due to its non-availability in our warehouse or with vendor partners. We did try to source the item from various suppliers. Unfortunately, we are forced to cancel the item due to non-availability.The refund will be processed in the next 48 hours and the amount is expected to be credited to your account in the next 7 to 10 working days depending upon inter-bank procedures.You are important to us! Hope you take this cancellation as an aberration and would give us an opportunity to serve you back.Thank you for shopping with India plaza!Warm Regards,Team Indiaplaza