The first time I bought from this site in June 2015, I requested a cash on delivery. They never shipped the product or picked up my follow up calls. They called me a month later to confirm if they should ship the product and I told them that I have made my purchase elsewhere. The apologised and said that there was a bug in the online application and hence the issue.
Six months later later I thought of buying from them again because they advertise good products and I wanted to give them the benefit of doubt. This time I paid upfront and received the item after 10 days. However, the item was damaged and I wrote to them for a replacement and they sent me an email after two days stating that they have escalated the matter to the concerned department. They still do not pick up calls neither do they respond to emails. I even tried tweeting them only to be met with deafening silence on their part. I have now lost Rs.400/- on a product I cannot use.
I typically research a lot before shopping online. The co-founders of this company boast of foreign degrees and claim to have served on wall street. I am not sure how they have not been able to improve the quality of service since 2013 when they claim have started this venture. I would be wary of buying from them again and would not be surprised if they close shop without fulfilling their commitments to their customers. Because of such unscrupulous online aggregators, the industry gets a very bad name. I have now gone back to amazon, flipkart and snapdeal for any and all of my requirements even though they may not be the cheapest. At least they deliver on commitments and communicate with you constantly and take issues to a logical closure.