I ordered HP650 laptop from infibeam.com on June 19th. Order number is 10976812. I paid Rs. 26925 via credit card. Per Infibeam records, order was shipped on June 21st. I was given GATI docket number 193054830. Promised deliver date was June 27th.
However product did not deliver on time. When I contacted Infibeam, they told me that product was incorrectly shipped to Bhilwara, Rajasthan. Also dates per GATI records did not match with Infibeam’s. Per GATI, they picked up the order on 17th June, while I placed order on 18th June.
So this was not my order. GATI told me this is some COD order and customer did not pay so order is shipping back to Delhi.
I cancelled the order because of this. I had to call Infibeam a lot of times for this. Finally they told me order is cancelled and they have started payback process. This was around 10th July.
Now in max 10 days payment should have got credited. However even on 21st July, payment did not happen. I again called Infibeam and they told they never started the process.
They said they again shipped order to Bhilwara and customer did not pay again and again order is coming back to Delhi. They said that they will start refund process only after they get the package back. Funny thing is this is different order and Infibeam is penalizing me for that. Infibeam has wrongly linked this docket number to my order.
Per GATI records, order was in Delhi warehouse on 12th July, So ideally Infibeam should have started refund process, but they did not do it. I again had to call them to get things moving. But sadly they are not doing anything.
My order was never shipped still Infibeam is yet to start refund process. Customer care excs promise callback but never call.