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Infibeam

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Infibeam
sandeep @sandeep1096
Aug 21, 2010 08:04 PM, 3165 Views
(Updated Aug 21, 2010)
THANKS FOR BEING SO IRRESPONSIBLE "INFIBEAM" TEAM

THANKS FOR BEING SO IRRESPONSIBLE "INFIBEAM" TEAM


I have ordered a rakhi gift for my sister on Aug-15-2010. The expected delivery date is 23-Aug-2010. I have neither received any shipment confirmation nor the order showing any details of shipment. I called the customer support twice, first time they told me that they will call me after checking with shipper, but I did not received any call. So before support team (behaves like govt babus) left for the day I dare to call them again and I got the response that the product will be shipped today itself however the shipment details will be update on Saturday i.e. Aug-21-2010. In the night I also received an reply email from the support mentioning that the order will be shipped by tomorrow i.e. Aug-21-2010. Email is not in sync with response received over phone


Order ID:7645758 \Aug 15, 2010


I waited on Saturday i.e. Aug-21-2010 till the evening, but I didn’t get any details of shipment, still the order status is processing.


I lost my hope now so I though of sharing my experience with the world i.e.I trust that all the testimonials they show on website are fake. so don’t trust any more on this team i, e. infibeam


Thanks once again for being so irresponsible "INFIBEAM" TEAM.

(3)
Dear @Sandeep1096Please accept our sincere apologies for the inconvenience caused to you. Regret the delay in response. We had delivered the product on August 26. Thanks for the updated comment on the review.We will ensure this doesn't happen again. For any issue you have had regarding the order, please feel free to drop an email on cs-excellence@infibeam.com.Regards,Infibeam.com
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