Your review is Submitted Successfully. ×

Infibeam

0 Followers
1.0

Summary

Infibeam
Sourav @sourav21
Sep 10, 2012 01:11 PM, 1741 Views
(Updated Sep 10, 2012)
Money taken but no idea about shipment

I ordered "Kinect Star Wars XBOX 360 game" from Infibeam on 3th September 2012.


https://infibeam.com/Games/i-Kinect-Star-Wars-Game-XBOX360/P-M-GA-Kinect-Star-Wars.html?id=DVD


The order # is 9310605, which indicates shipment date is 6-September-2012. On 6th Sep, I saw shipment still not done. I called up Customer Service, they said they do not have stock. Now after 4 days, still no change in status, I called up Customer Service again, they said they will need one more week. I see the status of the product as "Out of Stock". If it was out of stock, then why was payment accepted. I sent an email on 6th but I did not get any reply for that email. Today I again sent an email and customer service says they need 2 days to reply to my email. I paid with Credit Card, but when I saw FAQ for cancellation and refund, they say they only give store credit.


This first impression of Infibeam is so negative, I will not open Infibeam even in my dreams.

(0)
Hello,We certainly understand your concern regarding your order that you have placed with us. We will look into this for you.As per our telephonic conversation, we are trying to procure the product from the Vendor. We apologize for the delay caused in the shipment of the product. However, we have forwarded a complain to the concerned department. We recommend you to please allow 24-48 hours for us to procure the product and ship this to you.We appreciate your patience and understanding in this regards. We once again apologize for the inconvenience caused to you in this matter.Regards, Infibeam.com
Please fill in a comment to justify your rating for this review.
Post
Question & Answer