I had to cancel the package with them as there was a mis-communication on what package they wanted to offer to me and what kind of hotels they had reserved for me after I had given the advance.
I managed to get the refund of the whole advance after a 2 month struggle of numerous phone calls, messages and e mails.
Though they are in this business for a long time and are expected to provide the best class in service for the exposure they have got in this, they failed to maintain their name. There are a lot of better travel agents out in Srinagar. Kashmir Tours and Travels not recommended.