I have been frequent flier with Kingfisher and of late their performance and service is just nosediving.
To mention my ordeal, I had booked a ticket on Kingfisher website, from Mumbai to Hubli and return for self and another guest for travel from Mumbai to Hubli on 22nd November 2011 at 1820 hrs and return on 25th November 2011 at 0945 hrs. Along with this I had also pre-ordered a meal for the guest with me on both the journeys.The PNR of the ticket is MJCRRF and ticket numbers are 0902471519015 for me and 0902471519016 for the guest. Paid a hefty amount of Rs.18000 plus for the return journey ticket.
Owing to the rescheduling of the return flight from 0945 hrs to 2015 hrs on 25th November , which was not intimated in advance and which was discovered by me on 21st November morning, I got the ticket rescheduled to 24th November evening departure at 2015hrs.
When we boarded the flight on 24th November for the return journey, the pre-booked meal was not served to the guest travelling with me, citing the reason of lack of intimation of the same to the crew.Due to this, we were made to purchase the meals.This in spite of mentioning the details to the crew members and the ticket printout.
I wrote to the kingfisher help desk at web_booking@flykingfisher.com on 25th November about this and another reminder on 30th November to receive an explanation, but haven’t heard anything from them as yet.
This event would make me think twice before pre-ordering meals online as I have to write such a long e-mail for reporting the matter and not too sure of the refund and at the same time paying twice the amount.
Apart from this, the ATR coach which was supposed to depart at 2015 hrs on 24th November evening took off only at 2215.The boarding was commenced at 2120 hrs and the AC in the cabin was not started by the pilot owing to the austerity measures they just adopted.People were literally suffocated for 15 mins atleast. The cabin attendants were comfortable chatting at the rear entrance of the coach where there is an entry/exit point least bothered of what the poor passengers were going through!
Not very becoming of the king of good times.
Alternately also writing to chairman@flykingfisher.com to see if there is a response.