Every customer who invests in mutual fund ... get the moment of experience about the company when s/he goes for redemption, this differentiates between actual customer service or mere lip service in form of processes.
I had invested in Fidelity MF which was bought over by L&T MF. While investing I had mentioned an old bank account (which is no longer operational). It’s ridiculous to expect an investor to necessarily have document/s pertaining to old bank details, when the new bank details along with cheque leaf is provided.
Their service centre CAMS - they asked me to submit self attest document, duly filled bank change request form along with a cancelled cheque leaf of new bank. This got rejected!!
So now for redemption of my own money (which I really needed before diwali) I have to adhere to their ridiculous 2/3 processes!
What a shame they bring to their parent company.