I was taken aback by the amount of negative responses about MMT.
I guess this is one of the cases like mine when I had serious problem with British Airways.
My friends and I have used their services and have not really found any major cause of complaint.
The only problem I had was that they had to rebook the next day because the original flight was withdrawn.
I only found out when I called up the airline to give my food preferences.
I called them and they sent me a new itinerary and they e-mailed me.
What ticked me off was that they had rebooked be on the next day without asking
me first.
Of course they were of great help when I called them in India.
The advantages are that they have a 24/7 toll free number in India, USA and Australia.
I still think that they cause less trouble than the average agents who are very rude usually and cause a lot of trouble.
I would suggest that MMT is still a better option than other agents in terms of reliability.
The one other problem is that they quote higher than the average agent.
But I suppose that is a price to pay for the 1-600 or 1-800 number.