MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I recently booked a flight ticket from Bangalore to Goa for four adults and one child on MakeMyTrip. Since there was a lot of uncertainty around Kingfisher airlines I thought it better to book on Jetlite. However, upon completing my payment I received a Kingfisher ticket. When I called up the customer service they said that due to a browser problem this has happened and that they will get back to me with the rectified details. However no executive calls back despite repeated requests and assurances to call back. When I called them back after two days and they say that I will have to cancel the booking and will have to bear the cancellation charges. I revolted to this and from that day onward every day a different executive speaks to me and they give me a different explanation and a different cancellation charge.
I guess they are just playing around with me.
Moreover, When I compare their fares, the airlines themselves are charging a lot less.
I would hereby request all to not to trust MakeMyTrip even with one of the most smallest of your travel needs. They are a bunch of irresponsible people sitting out there just to make millions of customer’s life miserable.