I had to change the itinerary of an international flight booked through MMT. Special conditions attached on the ticket by MMT does not allow change via online. To reach them via the call center took me finally 20 hours on the 4th call.
They keep routing you from one’sepcialist’ to another and no one seems to know what they are doing. Most of the time the call will be on voice recording saying’all our specialist are busy’, ’high call volume’ etc. finally when you get a person to talk, they will put you on hold saying 1 minute but will take 5 minutes to come back. Then they will say that your call will have to be put to another department. All of a sudden after spending 30 minutes like this you will realise the call has been disconnected!
When I complained via their online system, they closed the complaint saying everything can be done online and a footnote if not possible it is the problem of the airline. So that means they do not want anyone to call back on the phone.
Finally they charged me Rs 500+ 12% for the service(!) they provided
This is a shame - avoid this portal completely.