Commented on own review

What is stopping you from putting down in writing the stated time frame for call back in both cases? Ashamed!

Commented on own review

Can you please state that time frame? Let people know, even as per your statement, how quickly you deal with cases where you have not got the money and when you get the money! Then comes the even great part where you don't follow your statement and make it even worse. I experienced both the read more...

Commented on own review

Atleast after all these days you have gone on record to say 'your call'! Current practice at Yarra is 'yatra calls customer for pending payment' whereas 'customer has to call 'yatra for refunds'!

Commented on own review

you have not understood the problem yet! it is not the time in which you made the refund but what made you do that? I called your call center and clung on to the phone for over 30 minutes and spoke to so many people to get this refund! Are you game enough to check your call records and post the cont read more...

Commented on own review

there you go - why is there a stated 2 hour delay? practically you never call as it is not in your interest and customer has to call you!!! where as when payment does not go through - you call the customer instantly does'nt that show what you care for?

Commented on own review

Hello Yatra, now you have resorted to lying. In my case i can vouch that you did not. And further i had to cling on to the phone to get in touch with the right people at Yatra for more than 30 minutes!

Commented on own review

you are very good at saying the same thing over and over which is of no use to the customer! Just reply yes or no for following two question, if you really care for customer welfare: 1) if payment fails does yatra call the customer straightaway? 2) if payment succeeds and ticketing fails, does yat read more...

Commented on own review

if you understand my concern you should have called me straightaway, and not wait for the customer to call you!

Commented on own review

when payment is done and ticket is not confirmed, the customer has to call you to process the refund. when payment fails, your sales team will immediately call the customer and give them all the tricks to complete the payment!!! this alone shows your attitude - only job is to collect the money and read more...

Commented on own review

We know what happened, but the point is what Yatra did is wrong and unethical. Further engage agents like you to keep making unilateral statements. As per you the reason for inconvenience caused to me is because of the airline and bank. You will not own any responsibility! Shame on you Yatra.??

Commented on own review

so in all you are saying Yatra is very good at collecting the money and keeping it with itself but very bad at returning it back to customer - both in terms of speed and service. the customer has entrusted the money to you based on amount shown by you, then you take the money and say flight company read more...

Commented on own review

you do not deduct the amount in the card until you have a guarantee to process the ticket, else you should be in a position to return the money instantly. what you are doing is unethical. when a payment does not go through - your associates call us back immediately! when payment goes through - we h read more...

Commented on MakeMyTrip's response

Close MakeMyTrip and not the issue What a shame on you MMT! Did you do anything on your part to alleviate the complaint? Then where do you get the idea to close the issue? This is all that you are bothered about. The issue still stands and no one from MMT has contacted me to even hear out!