This was my first and worst experience with MakeMyTrip,
1) I was not able to book online, so I had to go for offline through makemytrip-agent
2) I did not get any discount shown on website, in my Case
Price shown on website for my package was 9K, for 3 persons it should be 27K plus 8K discount/offer for online.
But offline I had to pay, 52K no discount, almost double of what I expected with promise that package has been upgraded to better service/hotels.
What I got for this high price was so bad service, first pickup-service, driver dropped us to wrong destination wrong hotel, after wasting 1.5 hours we reached correct hotel, which was actually very 3rd class hotel, (I dont know what do you provide for lower package), customer support was too poor, it took us almost 2 hours, to connect, explain and finally reach NO-CONCLUSION, they said we don’t have choices, so we had to go ourselves out and book another hotel, it was another 3 star hotel, much better and with reasonable price, but our whole day was totally wasted, we could not go anywhere same day, it was already night and we were so tired. So we did practically nothing, just rest.
Please stop selling packages if this is the level of service you provide.
I tried to give my same honest feedback on their FB wall, but seems dont let it published. Sad:)