We took a trip to Malaysia earlier this year and after a long discussion, were promised discounts when I myself showed them the rates that hotels were quoting on their own website. Anyhow - that was ok but I wanted to travel through a travel company to save myself from visa stamping and planning issues.
Surprise 1 - With my passport with them for stamping, they said I would ahve to pay extra because my passport expiry was near. I told them I had raised the same issue before advance payment and they had said - they would manage it. After repeated discussions, they finally agreed.
Surprise 2 - On a connecting city to Malaysia where we had city tour included in our printed itinerary, their Malaysian tie up agent refused flatly - said Make my trip had never asked them for the city tour. Showing them printed copies of travel plan didn’t help. Had to call up folks back home to call and tell them the issue and after 4-5 hours - they responded saying they would contact their tie up agent and get one arranged.
Spent Rs 1000 on ISD calls, my relatives had to take the trouble of speaking to them on my behalf at India and 1 full day wasted at our hotel at Malaysia because of this.
The next day - we were taken on a city tour by the same travel agent who had refused earlier but not the one promised by Make my trip. They said time was too short to go there now.
So - because of Mkae my trip’s poor planning - we didn’t get to see what we set out for, wasted 1 day at the hotel and also spoiled our moods besides spending extra money on calls, waiting for responses, topping up internet charge time to send emails to them at our hotel.
Pathetic.