I booked a ticket from Coimbatore to Kolkatta. It was a hopping flight via Mumbai.
The reference was FLT 00008870216. I was charged for the full route but later I was informed that the booking was not confirm from Coimbatore to Mumbai and their representative is going to contact me within 6 hrs and incase booking could not be confirmed I will be refunded full amount for the unconfirmed ticket. But what about booking from Mumbai to Kolkatta.
If cannot reach Mumbai, how can I catch Mumbai flight to Kolkatta. SURPRISING!!! While booking ticket they showed availability and had also charged the full amount. Later they apologized for the mistake but if the mistake is theirs why should I be penalised.
It is extremely unpleasant experience and I had to cancel my booking and I was charged the cancellation amount of Rs 2000. So for their mistake I paid a fine of Rs 2000. It is recommended that everyone should be careful while dealing with them. Preferably don’t deal with them as there are already so many complaints against them in this forum itself. I missed the reviews against them in this forum and paid the price.