I came across a lot of negative reviews for makemytrip on this website. But I had a fab experience with them. In fact, I am so happy with their timely response that I have spreading a good word about them to my friends. I had booked 3 rooms in a hotel in Hassan, Karnataka thru makemytrip online.
The customer service agent(Ms.Garima Dhawan) called up within a couple of hours of my booking to confirm the same. After a few days, I called the hotel to check if they had received my booking. The hotel staff who received my call was not sure of it. So I wrote back to MMT asking for another confirmation. This time another agent called me back within an hour and gave me details of the manager of the hotel whom she spoke to and also consoled me that the booking was all taken care of. When I called the hotel back, they immediately replied in the positive.
The hotel also was pretty decent with standard amenities and also value for money. All my family members were happy to stay at the hotel and I would recommed Hotel Sri Krishna to anybody who’s looking for a budget as well as decent place to stay.
Moreover, I got a sms from MMT the day I checked-out from the hotel inquiring about my stay and also to call them back if I had any concerns. It was an extremely caring gesture.
I also got my hotel booking ID and voucher within the stipulated time. There was no delay in any follow up or communication whatsoever.
I had booked a hotel thru MMT earlier too and I had no problem even then. My advice to all travellers booking hotels thru any travel portal would be to double check with the hotel before you start the journey. This way you will avoid rude shocks related to your booking later on.
Cheers!
Maya