MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
I booked a premium package to North East. Just narrating the experience in the bullets:
Tickets were issued after a lot of reminders just a day before actual departure.
The flights were changed from the promised ones.
Even after 7 days of continuous complaints no-one including the management is looking into that.
The vehicles provided at most of the locations were of worst type. Huge wait at places and no local support.
The tour co-ordinator never bothered. Neither complaints to the support center recorded. The best part is that customer support center refused to lodge the complaint.
Hotels and food was decent.
Overall despite all the tall claims, the company tried to cut corners to make more and more money.
Lesson learnt: Never ever use MMT even for Air ticket booking.