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1.3

Summary

Matrix Mobile Operator
Aug 13, 2013 05:56 PM, 2391 Views
(Updated Sep 27, 2013)
Rename This Company- Free-to-loot@matrix.in

First of all their logo should be: Matrix....makes utter non-sense. I purchased two sim cards from Matrix in 2nd week June for use in July.


For this Matrix took the credit no. of my credit card without CVV number. They assured me that at the time of billing they would give me the option of paying by cash before charging my card.But they charged my card without CVV number despite my cancelling my trip before the sim cards could be activated and before agreeing to their terms of service.


But the trick is that they CAN CHARGE YOUR CARD WITHOUT CVV NUMBER.


The following is my correspondence with Matrix due to cancellation of travel plans.


Dear Sir,


This has reference to your letter below with rRajeev_Vermact to Matrix Mobile no.--07942844194 and 07942844194.


In this rRajeev_Vermact I wish to state as follows:


1.Due to change in travel plans I had requested you not to activate the cards and offered to return the cards within 48 hours of sim card delivery at my residence.


2.With reference to your email below you advised me to destroy the cards and further intimated that no charges would levied on the cards since they were not activated at all.


3.Yet you have charged my credit card RS.376.27(three hundred seventy six paise twenty seven only) on 8th July 2013.


4.This is unfair and amounts to cheating.I dispute this transaction .You have no right to charge anything since your services were not availed of in the first place and I had offered to return simcards.It was you who never bothered to collect them.


5.You are requested to refund the above mentioned amount of Rs 376.27 immediately otherwise I will be constrained to initiate legal proceedings against you for fraudulently using my credit card information.Complaint to internet wing of police and consumer courts will be some of my options.


6.I will also write to other credit card companies including crisil to complain against your monopolistic and arm twisting tactics.


7.I may also also use public portals to highlight your unfair tactics.


I hope better sense prevails upon you and you refund my money immediately.


But despite all requests they have decided not to refund my money. They are a bunch of thugs, thieves and goons who specialize in conning and fooling people and looting their money after getting the credit card number.


Initially they reassure you that credit card will not be charged but once you do they charge your card repeatedly until you get your credit card changed.


Never trust Matrix.Buy a local simcard and call back while travelling.Matrix.in should preferably be called free_to_loot@matrix.in

(0)
We value your positive feedback about the faster response from our side, and we will certainly take the corrective actions, as well as share the feedback with other team members too. Many thanks for your understanding & patience. We reassure you about our efforts to provide the best customer service and connectivity, and look forward to reinforcing our relationship and continue doing business with you.
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