My late mother and I opened accounts with the Patparganj branch(east Delhi) of this bank around 25 or 30 years ago. Things went smoothly until about two months ago, when their service became non-existence. In 2019, two remittances from the UK were not received. One failure appears to have been an error on the part of the sender. Nothing is clear about either error because the Nainital Bank people simply ignore my enquiries.