I had purchased a pair of Khakis from Nautica store at Ambience mall, Gurgaon. Now those pants had blue colored inner lining on the pockets. After the first wash, which was done strictly as per the instructions given, the color from the lining came on the front of the pants too. As a result I was left with a white pair of Nautica khakis with blue color splattered here and there.
Naturally I was heartbroken. I had spent Rs. 2995/- on that pair and got a chance to wear it just a couple of times. I tried calling the nautica store at Gurgaon(I live quite far away from Gurgaon) a number of times but apparently the number listed on their bill does not work.
I then went on Arvind mills website, contacted the customer care and got a few names, numbers and e mails for the delhi representatives. Its been over a month and my e mails have not been replied to, the person in charge does not come on phone to talk and I have completely lost faith in this brand. My only advice to anybody buying Nautica products is to keep their fingers crossed as far as the service is concerned.