Hi all,
NIIT being such a widely operated educational institute, is expected to at-least have clear policies about admissions and cancellations. And most importantly should give clear information about the same at the time of admission, so that the person would think 10 times b4 going ahead with the admission.
I wouldn’t go into all the details like how greedy they are when turning an enquiry into an admission and not very helpful when you want a cancellation.Anyways, I’m stuck into the cancellation situation due to inconvenience of timing. I waited a month for the convenient timing batch as I was promised. Then when I finally started it, just attended one half an hour session all by myself, with no instructor, going thru the ppt slides. Then had to go away for month and then personal situation became such that I wasn’t able to attend the course anymore.
My complaint is -
1) The counselor totally knew that I wouldn’t have taken the admission if I didn’t have the convenient timing, still they promised to make it work for me.
2) Then I asked about the cancellation when I found that timing would be the problem, and I was told that its possible but would take some time.(How lazy they are when returning your money and how quick when taking it.) But then again I was convinced that the timing would be worked out, so I stayed and attended that single 30mins ppt session, while I didn’t even know that it would be considered as a formal class and no point of return.
3) At this point I should have been told that once I attend a single session I will not be eligible for cancellation, more so because they already knew that I was looking into the cancellation. But no such instruction was given at that point and I had no idea that this was it, now I have to be in.
4) I was told that this is a formal rule only when I asked about the cancellation again. My point is if this is a rule, why isn’t it stated in written/print anywhere? How can something that is told verbally be considered as a rule? There are lots of things about admission and payment rules printed on the receipt, then why not this rule? If they processed my name into the system without giving me clear information about it, its not my fault. I know legality is on my side, rules are not valid unless they are on the paper.
Can you guys offer any insight on this? Should I go ahead and fight for it?
I don’t have problem moving to the consumer court with this as my brother is a lawyer.
Plz. advise. Thanx!
Updates:-
OK, so speaking out did some good to me. I was called up by the center to fill up a refund application, so hope to get it soon.
Thanx!
At last:-
I received my refund cheque last week.
I’ve no personal grudge against NIIT, so do not wish to bad-mouth them unnecessarily. But still would like to keep the review alive as it might help others in the similar situation.