I have read enough about ORANGE here on MS and would like to share my extremely bad experience with ORANGE.
i got my ORANGE connection de-activated during first week of december 2002. at the time of dis-connection, I was promised that I will get back my deposit within 90 days. and till mid april 2003 I am still waiting for my deposit cheque.
when I spoke to one of the executive of ORANGE on april 9, 2003, he SHOCKED me by saying that it generally takes 150 days and I will get it by mid of MAY 2003. may be after 150 they will say that they take one year to refund the deposit.
when there is slight delay in payment by their subscribers, they disconnect the services without any notice, they send their RECOVERY AGENTS (MUSCLEMAN) to recover the money, who harasses physically or mentally to subscribers and family members for their money. sometime they also file cases in court for recovery of money and get their subscribers arrested for non-payment.
their executive told me to get the amount adjusted with some other ORANGE account. I got further surprised by that and asked that executive, IS IT THAT ORANGE IS GETTING BANKRUPT and it doesnt have Rs. 2000 to refund the deposit and they are talking about adjusting with some other account.
i can expect such thing from MTNL not to refund the deposit, but ORANGE doing it to me is just UN-BELIEVABLE.
i dont know when will I get my cheque.