I purchased the high end model of this product WP 3893 about 25 days back and ever since I have been calling their call center in Delhi to come and install it. I live in Chennai and so they said the service center in Chennai will come and install it the next day. I believed them because I have been a loyal customer of Philips and many of my home appliances are Philips products. To my surprise after calling them every single day for the last 20 days, no one from their chennai service center has come to my house and installed the water purifier. I am now considering if I should throw this piece of garbage out.
Everytime I call their call center in Delhi to speak with their manager they say hes busy on the phone. wonder what he does on the phone for so long???? His name is Mr. Mohan Pillai by the way.
I am writing this review with total disappointment and surprise that Philips being the "BIG" brand they are is treating its customers in India like we were beggars. This is the last time I am ever dealing with Philips cos I am never buying anything else from these guys. It scares me to know that if they could not come and install the water purifier, how on earth are they going to come and service it?
After repeatedly calling them they have now finally give me their service center head’s name and number in Chennai. They want me to do their job now. Apparently the service center head in chennai does not answer calls of the service center head in Delhi, so how on earth is he going to help me.
This is the worst service I have ever seen in my life from a company that boasts of its international image. I think they are really pathetic.
Please dont make the mistake of buying such an expensive product unless you plan to keep it in your showcase and not to purify water.