I tried to pay Rs 370/- to a merchant at Goa through Pockets wallet pay to scan process on 10 Dec 17. 2 times it indicated error and finally I paid cash to the merchant. However, subsequently 2 times they deducted money from my wallet. When I raised the complaint, it was told by their customer care that the complaint will be registered only after three days. That was my first shock. They dont even bother take a complaint before three days. Subsequently I raised the complaint after 3 days with complaint no SR514055103. I was told by their customer care to reach the merchant for help. After lot of request, begging and frequent phone calls to the merchant he said he has not received the payment. Now the customer care simply respond saying that the issue will be resolved by Mar 28 2018. I am surprised that if there is any error from the wallet why should I be punished. Even I raised the complant to 2nd level and I received the same reply. I am really astonished and irritated that how can they simply wash their hands and say that the issue will take 4 months to resolve. There is simply no response. I recommend all please dont use pockets wallet