A brief incident:
....
Me: But (dear customer care), why did you change my number for no reason ...
Customer Care: It would be resolved within some time.
Me: But from the last 8 customer calls, made during the last 15 days, I have been hearing the same thing from all of you. Why cant you just retain my previous number back.
Customer Care: I am assuring you that this would be done.
Me: But can you give me a time frame ..
Customer Care: No sir.
Me: Thats bad!
Customer Care: Thankyou for calling Reliance sir.!
Me: What?
Customer Care: Have a very good day.!
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Now this is worst ever customer care I have ever talked to in my life. They are people who are ingrained with the complex that their customer has opted reliance for economy and it is the customer who needs Reliance and not vice versa.
Several similar incidents have happened when I literally had to lose my anger on the customer care. Billing is one of the most erratic concerns of Reliance. I never got my bil at my house. I asked them to change my billing address, they did (!) at one place but not at the other 99 places. So my address gets changed for the display but for billing it remains the older one.
Even after paying the bill you keep getting stupid warnings ’’To avoid inconvenience please pay your bill...’’. Some incomprehensible stuff in the beginning but later I got used to it and took it with light humor and contempt.
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I had been paying all my bills always. I began dialling an std number one day to wish a cousin of mine. I found that STD had been debarred on my phone. Called up the customer care.. tried to convince them that all bills of mine were paid. But they didn’t have my bill payments updated there. They asked for the ticket nos. of the bill payment... and obviously it was lying somewhere in my house (though I was at office). Even with much pleading and requesting my std wasn’t enabled for the next 6 days.
There was nothing I could do. I again made a phone to Reliance customer care and repeated the same thing(without the ticket no.) which was said in the first complaint. Luckily the person found my data and cheque with which I made the payment long 20 days back.
I was so happy that I didn’t even expect to hear a sorry from their side for the inconvenience caused.
And once I was told by them that there is no Internet on the Landline connection with 500 Rs/month rental. Later I found out that there was Internet facility on it.
But one thing is for sure, a person is lucky enough if he gets his problem solved by the customer care. They are such a bunch of uncaring customer care which are of no help to the customer.
One cannot just compare the service one gets when one takes a GSM and Reliance WLL. There is no match between their services.