I made a recharge for Rs.46 for a whatsapp and internet pack from Reliance website on 28th May 2014 for mobile No.73XXXXXXXX. I was unable to use Whatsapp and facebook after recharging this.I called up the Reliance customer service number 198 at 10.34 am on 29th May and couldn’t get connected to a CS guy for 6 minutes. Once connected, I explained to him the entire ordeal, to which he asked me what mobile and OS I am using?
I told him that I am using Android OS to which his response was that this recharge of Rs.46 is only for Symbian OS mobiles.I asked him that he should initiate refund of my Rs.46 to which he flatly refused and on top of it asked me that I should have called the customer care to check whether the recharge is valid for Android phone or not? How illogical was that reasoning?
Secondly, I told him that I made the recharge online and there is no information whatsoever about the OS requirement on reliance website when someone does a recharge.
This is simply a cheating and daylight robbery by Reliance guys. I mentioned him that I will escalate the matter to Appellate of Reliance and other forums to which he said you can go ahead.Well, may be he was sure that I could do nothing and he may be getting similar complaints too often.
Are Reliance guys listening?