I always wanted to write a good review for MSians as I have been regularly reading the reviews.But I never knew that my Maiden review will be so pessimistic one.
I did book Honda Unicorn on 01/03/08 at Sai Point Honda, Thane vide cheque and it cleared on 03/03/08. I was promised at the time of booking that bike will be delivered 11th/12th of 03/08. I did call them on 10th to check if my bike is ready to be delivered and they replied affirmative, but when I reached there I was told that I cannot take the bike as Regn. is yet to be completed.So one guy of Delivery section confirmed me that he will call me around 5PM on same day and confirm the status.Which he did not do so called them to confirm and the receptionist noted my name and mobile no and replied she will call back within 15 mnts.But no reply.So I called them next day again same reply but different person and no call from them.
The drama was repeated from 11/03/08 to 14/03/08 I get the same reply they note down my contact no. and name promising they will call me back but no response.
I admire the brand Honda for the quality of product.That was the important point I did book the bike. But the kind of treatment I did get from Sai Point has taught me one good thing "STAY AWAY FROM HONDA DEALERS".They are only money minded and not business minded.
I feel awkward to comment that HONDA dealers are so pathetic and unprofessional .
Well finally had to complain HONDA .They intervened promptly and forced the dealer to sack the staff responsible for this mishap and now bike is delivered.
They state their philosophy as **"Customer For Life The Customers Is Not Dependent On US- We Are Dependent On The Customer "
Yes they do follow the statement untill you pay them.Once it is done then the philosophy looks like "Dealer For Life The Dealers are Not Dependent On YOU. You Are Dependent On The Dealer. "
In short simply avoid a dealer who don’t even mind to respect you.
Thanks,
livletliv