I have purchased a Samsung smart LED TV from kings Electronics, Nerul , Navi Mumbai , Maharashtra on 11/5/2012 by paying Rs-92300/ by paying cheque No. Exactly after passing of guarantee period of 12 month my LED panel crashed.
When I contacted to Kings Electronics, Nerul, Navi Mumbai they have shown lot of arrogance. His manager was trying to throw me out of his shop. His manager informed that it is a common complaint in Samsung LED smart TV panel and crashing of LED panels is about 10%. After my hand folding request he gave me the number of Samsung customer care.
A nightmare started after that. It is informed by Samsung customer care that guarantee period has expired in May 13 and now it is June 13. They have informed me that panel cannot be repaired and I have to pay RS-37000/ in advance, then they will start work.
I denied for payment. They returned my panel without repair or change. I am crying with crash panel. I have paid my hard earned money of Rs 92300/ to buy my dream TV but now I am living in nightmares due to this looting tactics of Multinational companies.
Government of India is hopeless. They have invited these MNC to loot their citizens. I am helpless. I don’t know what to do. I advise my countrymen not to buy any product of these MNC dacoits specially of Samsung Company. They are practicing unethical practices in India.
The Government of India is standing like beggars before them. They are looting our money by advertising their products. They have targeted the house wives and kids as their prey. I have lost my peace of mind.