Dear All I had bought a Samsung TV - UA40D5500RR( The serial no of product is 20013ZEC300203V.) around 1 and half year back with a warranty of 1 year. After using this TV for 1.5 year suddenly since last few days I have started seeing dark black shadowing patch on the left side corner of picture screen and a horizontal line in center of the screen. If I push screens upper left corner a little bit the dark patch goes away but again start appearing after 15 mins. I am surprised to see such problems in less than 2 years of purchase. The TV is well maintained but still problems.
I logged a complaint at Samsung. The Service Request No is 2116065260. The service engineer visited my place and checked the TV on 11th Feb 2014. The moment he saw the picture on the screen he told me that this is a known issue and the issue is in the display panel. He also gave me estimate of rupees 20 to 25 thousand for the replacement of display panel. I was completely surprised when I heard the cost of the replacement, In this cost someone can buy a new LCD TV. I am also surprised that the engineer cannot fix this problem which I believe is sort of loose connection, he told that even if he will try to fix there are chances that entire display panel can be destroyed so for such issues they don’t take any risk and ask customer to go for replacements. Its a huge dis-satisfaction from customer front.
I had bought this TV just 1.5 years back in around 62 thousand, if I would have known about such issues in the Samsung TV’s and would have read the reviews on Internet, I wouldn’t have ever bought it. I was a loyal customer of Sony and all my previous TV’s were Sony, this is the first time that I decided to go with Samsung for its design but looks like now I have paid the price of not going with tried and tested brand. I spoke to their executive from CEO team but they cannot help and offer any discount on the new panel. All they can do is provide 12 months warranty on the replaced display panel.
If Samsung would like to retain and grow the customer base, it is important for them to look into such customer issues and provide replacements free of costs. Infect since it was a known issue they should have recalled all TV’s and fix the issue. This way customer would have been happy and might look to buy some other products from Samsung. I would urge people not to go with Samsung just for their design and cost. These Korean and Chinese companies are same, they don’t listen to customer and use cheap quality parts inside the product.
If you do so you will land up in the trouble in the future and then regret on your decision
Thanks
Vipin