I have always sent gifts to my parents on all occasions. That is the only way we can keep in touch with our family and share love! And many times I have used Rediff. Everytime there will be one issue or the other. There was just once when everything went right - during Mother’s day!
This time was worse! And when I write to Customer Service, the lady there sends me back a very diplomatic reply - ’’Thank you for placing your order with Rediff.com....Look forward on serving you better at Rediff.com’’ And when is this better service gonna come - Noone knows! Be very careful when you place orders in Rediff. I was shocked not to see a confirmation page for the transaction! I just entered my details, and there came the receipt! I was Zapped!!! Here is the mail thread for reference!
1st Mail to Customer Service:
>------------ START OF MESSAGE ------------
>
>Name: Radhika
>message : Hi
>This time when I ordered. I had couple of issues. Firstly - Your page never
>let me add a message, which is very important for us who send gifts to our
>parents! That is the reason we choose Rediff Shopping, and I was massively
>disappointed I couldnt do it! Secondly - Surprisingly this time, you gave me my
>receipt in INR. How do you think I can validate with my Account! I have always
>received in Dollars!! Thirdly - the gift has been approved so late and yet to
>reach my dad! My husband sent a day later to Bombay and they have already
>received it! I was the one who suggested REdiff shopping to him, and lo! I am
>deprived!! Just wanted to know if it is just a one time error or your service
>just going bad, and suggesting I should try some other shopping henceforth!
>Reply required pls!
>Regards
>Radhika
>
>------------ END OF MESSAGE ------------
Her Reply:
>Dear Radhika,
>
>Thank you for placing your order with Rediff.com
>
>We wish to inform you that, as per the confirmation received from our
>partners. The same has been duly delivered and received by Sriram Madhu.
>
>Look forward on serving you better at Rediff.com
>
>Warm Regards,
>Vidya
>Varma
>Customer Service,
>Rediff. Com
My reply:
Hi Vidya
Thanks for responding, but then this is so weird. There were 4 questions that I asked:
Why I was not able to key in a message? - No answer
Why the receipt was in INR? - No Answer
Still not reached - you answered, but then the guy had apologized for the delay. Heard something like he was a new agent! What is the point in receiving Father’s Day gift some 4 days late!! Rediff got to check their partners before letting their regular customers down like this!!
Do you still want me to continue with Rediff? - When your customer service couldn’t answer all my queries, wonder how better you can serve me next time!
Thanks for replying!