I subscribed a magazine on Apr 23rd 2006 from the site which is not delivered as of now. That being almost the 3 months. The repeated status requests met the standard reply that it is being sent to the address.
After getting fed up with their responses and endless waiting; I asked for the cancellation of the order. That too has taken them a month and still have not refunded the amount.
They do not care about the delivery status and do not have any value of customer’s money. Never deal with them. Otherwise be prepared to loose your money without any trace.
The customer care is not responsive at all; they would respond after weeks.
The most concerning problem is refund of the amount that you already have paid. Just consider if you have to wait for 3 months !!! to get the refunds and that too with no assurence that it would even happen at all or not.
I had never seen such a pathetic service for any shopping portals. The overall rate review on this site shows the correct picture
Update 27 July ’06
-> I have yet not got the refund <and definately not the delivery of the order>
-> There is no status update from them till date
-> Here is the reply for the complain that I logged:-
<<<Check out their reply and judge yourself what quality of service they are capable of !!! >>>
+++BEGIN+++++
Reply:
Dear Mr. Verma,
Thank you for writing to us at https://stores.Indiatimes.com.
We regret the inconvenience faced by you in the delay of your order.
With reference to your mail please give us some more time to resolve the
issue. We assure you that your situation is not indicative of the
quality service Indiatimes is capable of providing.
We regret any inconvenience or frustration this matter may have caused.
Please do not reply to this mail, for replying please log on:
https://feedback.indiatimes.com/planetm/feedback/index.jsp?CID=10
OR , Kindly contact us on the following numbers:
1800-102-8888 (For Airtel Users)
1800-180-8800 (For BSNL Users)
With Regards,
Customer service
Indiatimes
Query:
HOW LONG WOULD YOU TAKE TO REFUND NOW???????? THE WHOLE YEAR!!!
WHAT A PATHATIC SERVICES YOU HAVE AND WHAT THE HELL I DID DEALING WITH
YOU. I AM GOING ONLINE WITH MY EXPERIENCE ON MOUTHSHUT.COM AND OTHER BLOGS
_ WOULD KEEP YOU POSTED ON MY REMARKS ON YOUR SERVICES ON INTERNET... HOLD
ON FOR SOME TIME.
Please let us know if this e-mail resolved your query:
+++END+++++
Update:: Aug 28, 2006 :: No refunds received. No further clarification through e-mail or phone for the status requests.
I think everyone who reads this feedback can realize what can happen to anyone dealing with indiatimes.