I ordered a LG Optimus 4X HD on Indiatimes on 31st Jan, 2013 via Order No. 3001958544, it was delivered on 8th Feb, 2013. When I opened and checked everything was fine except one thing. The box had a sticker that said a LG Clip Case and Stylus was free with the product but it was not delivered.
I sent mail to them the same day and got a call for the details and a case was opened (Case ID: 677015). It mentioned resolution date as 28th Feb, 2013. Once it was registered I patiently waited till yesterday (28th Feb, 2013). Now, today (1st March, 2013) I still see the case under process. Had a chat with customer service and they are not ready to commit any date for resolution even after so many days. All they say is that they have sent a mail to concerned department and will get back to me soon. Pathetic service. Already took 18days and still no update or status for the case.
Only their prices are low which lure unsuspected, innocent people like us, then there is no service to back us up if something goes wrong. Not recommended at all.