I am submitting the whole correspondence after placement of of order and their acknowledgment of goods back for which they have not refunded back the money still in my Cc account.
THEY ARE JUST TRYING TO BIND ME INTO MAIL EXCHANGES AND NEVER ENDING PROCEDURES BUT THE MONEY IS STILL NOT REFUNDED.
- On Sat, 28/2/09, I wrote:
As desired by you I am enclosing my CC bill for the month of January having detail of your remittances along with your communications that u have received the defective articles sent back by me but I have still neither received money back in my CC account nor the gift squelches that I had spent to buy those orders.
In case the refund does not get re credited to my account within DEVEN workingdays, I mayhave no option but to approacj an appropriate forum for redress ofmy complaint.
Tribhuvan Mendiratta
9839021783
--- On Tue, 3/2/09, customerservice@indiatimes.co.in> wrote:
We thank you for contacting Indiatimes Shopping.With reference to your mail dated - 31-01-09for order number-111432019 (Sub order-1762845), we would like to inform youthat we require your Bank Statement forfurther resolution against your complaint so we request you to send the scannedcopy of your bank statement. On receipt of bank statement we will forward thesame to our accounts department for further resolution.
With regards,
Desendar Kaur - Customer Service
Indiatimes Shopping
On 31 Jan I wrote
Subject: 4th complaint : Non receipt of various refunds either in CC or Giftvoucher account:
Refer my 3rd complaint dated 26 January.
I submit all details of complaint once again:
It is regretful to inform that I have received refunds of Rs 565, 129 and 129o( which reflect actual refunds of only LEBOSS phone) on 6.1.09 and rest ofrefunds of the refunds processed by you as per your emails appended below orthe refunds in form of Gift Vouchers too that were part of my purchase paymentmode have not been received till date. Please expedite or I shall have to severe my shopping link with Indiatimesshopping and approach customer complaints section and customer grievance cellat a proper forum.
Thanks
Tribhuvan Mendiratta
9839021783
NOW I AM APPENDING THEIR OWN ACKNOLEDGEMENT OF ARTICLES RECEIVED BACK:
Refund Info
Tuesday, 6 January, 2009 1: 10 PM
From: indiatimesshopping@timesgroup.com>
To: trimendiratta@yahoo.co.in
Refund
We wish to inform you that we have processed refund against Order No.: Tribhuvan. sub order number 1763076 Hand Blender With Multi Function. 1763077 MTV EQ Perfumed Deodrant For Men- 150 ML 1763078 24K Gold & CZ DiamondBracelet / Kada - BR10 1763079 Aesthetic Mehendi Finish KundanWork Jewellery Set - FREE Gold Plated Pendant(Color_Blue) Color Blue
The refund will be processed for the cancelled Sub Order through the same modeof payment E.g.: If the payment is made through Credit Card and the status ismarked as cancelled, the amount would be refunded to the credit card’s account.