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Snapdeal

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Summary

Snapdeal
mitul kundalia@mitulkundalia
Oct 08, 2014 09:14 AM, 9289 Views
Bad Customer Service

I purchased a product from Snapdeal.com on 26th September. After a couple of days, I got the information that my product will be shipped by 29th september. On 29th September, they send me a message, the revised shipping date is 2nd October. On 2nd October, I received an SMS that revised shipping date is 7th October. Today is 8th of October, I am anticipating a message saying your product will be shipped after another 5 days. When I call customer support, they assure me that they was a delay but the product will come in 3 working days. I have already paid the money so not sure how to deal with this situation.


For the same product, I see the standard delivery is within 1 day at my pincode. I believe I will have to cancel the order. None of Snapdeals representative has called so far to tell some action is being taken on this.

(2)
Hi Mitulkundalia, I sincerely regret the inconvenience caused to you. This should not have happened. Please let me know your order id. I will check this and get abck to you with the resolution. Thanks! Mukti.
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