I was always tempted to buy online as its quite easy to compare products and you get a good deal but never ventured into buying online, at least any expensive product as I didn’t have much trust in online retailers in India. But looking at reviews, which were not bad I thought I should give it a try and I chose snapdeal to be my fist online retailer as it was big and had acceptable reviews. I think I got wrong here. For online shopping you need only good reviews and not acceptable.
I bought a oil filled radiator for my parents from Snapdeal, paid full money upfront and was promised a delivery date. Delivery did come but one day late. That was acceptable I think.
When package was opened to my horror I was sent another product Bajaj RX9 rather than Bajaj RHF09. The number provided in courier was unreachable. I contacted the customer care number and was ensured I will get reply within 24-48 hrs. No reply as you would guess so I contacted them again after 48 hrs and was told case is been looked into and I should wait another 24-48 hrs.
I was asked to provide snaps of wrong product which I couldn’t as I ordered it for my parents in another city and they couldn’t access internet to past them pics. But I knew what I could expect from them and chased them each day for next 4 days to get 24-48 hrs timeline. I got to know the people well; Harsh Mehta , Monika Bhardwaj, Anandita, Abhishek & Shiti Mittal. Finally I managed to get a courier pickup for wrong product. GREAT!!but what about the product I ordered. To my dismay I was asked to wait till they receive the product back to check if they can still provide the item I ordered or can give me an option for replacement(at added cost)or might be able to give refund. When I asked why can’t the product delivered at same time when you pick up the wrong product there was no answer. Also when I asked to cancel the order and give me refund so that I can buy the product from somewhere else , managed to get some answer. PLEASE WAIT TILL WE GET THE WRONG PRODUCT BACK.
I don’t want to buy the product from market and then get one from snapdeal also. So only option to be is wait and wait till I get reply, I hope there might still be some winters left.
my experience with SNAPDEAL
1) You might get it cheap from them but if your order goes wrong you will curse it. Weeks of chasing in hope of some result.
2) Problem with logistics
3) Customer service is a nightmare. They can just give you a complaint number and pass it on to another department.
two word of advice
AVOID SNAPDEAL