I am very unhappy with PHONEBANKING SERVICES of "standard chartered bank credit card". Actually I have lost my card on 24/11/07 and then tried so hard to reach the phone banking to block my card but the CC exec was busy for hours and finally when on 26/11/07 anyhow I contacted the phone banking they told me that there have been three transactions of retail on 24/11/07 worth Rs. 38000 approx. They were not able to tell me that where these transaction has been made and on this ground as per them even I cannot raise the Complain or dispute.
Finally on 27/11/07 again after struggling for 2 hours they told me that one transaction of Rs. 24769 has been made in Reebok, Delhi but they were not able to share the store name with me. Also they disclosed that one transaction of Rs. 10000 and one for Rs. 4096 has been made. but Where? No answer.
Then they sent me the dispute form and told me to fax it back but only for the Reebok transaction. I faxed it back. Again on 28/11/07 I called they told me that your request for dispute has been forwarded, but when today on 29/11/07 I called them to know the status they are telling me that they have not received the fax but most strange thing is that I have the delivery receipt with me. secondly Today they are saying that there were only one transaction of Rs. 14096, and the most strange thing is after 6 and half day of transaction they are not able to tell me the name of the merchant. How one can trust their investigation Team?
In my opinion they are encouraging the fraud and now RBI should wake up.