I took home loan from standard chartered bank 3 years back, at the time of taking loan they did not told me about panelty clause , and their exuctive were telling me that their is not such thing , while this was not truth and even after that they did not communicated to me for interest rate change, every time I have to do followup and ask when my interest rate was changed, this is really painfull, they are even not reply mails before 4-5 days, their managers , kavitha Basur and Sarajit laha, I am dealing with them are really not worrying about customer services and they have no worry of replying mails in time. when I raised this they told me give panily amount and close you account .
With this bank you can do negotiations only at the time of availing home loan but after 3 months they will increase home loan to above all bank’s rate , as at this moment they are saying they follow SBI rules and rates and SBI is having 9% for 20 years and 8.25 years for 5 years home loan, but this bank is 9.5 % to 10.75% for old customers . And when cusotmer will raise the concern they will say give panily amount and close the home loan and Bank is not worried about customers.
I will suggest everyone think 10 times before going to this bank, this is really a cheater bank, This was my lifes biggest mistake that I took homeloan from this bank
Suman
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