I would request SCB to be here for good not only for their own good. Charging customers heavy interest and delayed pmt charges for even 1 day beyond payment due date is outrageous. I usually do not print statements received by email; the due date used to be 21st of every month.
Apparently, it was revised to 17th but all I ever did was call the IVR facility to hear the outstanding and subsequently drop a cheque for the monthly due. I was shocked when I was charged 3600 in late fee+interest. In the subsequent month, again I was levied 890 for unknown reasons.
Really shocking.
Rajeev
Bangalore