I have been banking since 1991. I am also a priority banking customer ever since then. I am an NRI customer.The treatment meted out to me is the most shabby one..Despite the usual complains about late receipt of credit cards/atm/pin nos. etc. what beats it all is this one...
I have a fixed deposit in USD with this bank branch MG Road Mumbai. They renewed my USD fixed deposit without any intimation either through phone call or email and applied the interest rate at 2.1%[which was the rates in 2004]. During my visit to india last week, I checked up tht the rates supposed to be paid were 4.99%. When I informd the highly inefficient priority banking division they took over a week to conclude they were responsible for the mistake, however they cant do much...[sic!!!], but now they agree to redeem themselves by allowing the interst rate of 4.99% as from march’06.
Even this not yet accepted in words from them...
Please learn from my mistake...If you are an NRI and wish banking in India, kindly avoid SCB-standard chartered bank. Am just waiting for my deposit to mature so I can run away from this bank on a PRIORITY.