My first credit card is with standard chartered. One fine day I got a call regarding some add-on for fraud insurance, some hotel offers etc. I was informed that for the first year It would be free and I can continue if I like it. As I was inexperienced regarding dealing with these people. I have blindly trusted them and opted. Later I came to know I was being charged for the same. This is when all the headache started.
Before I go into more details, I want to say that I had spoken with their customer care people at least 15-20 times before I somehow voided my relationship with them. That is after paying almot 8, 000 for their ridiculous trump up charges.
They have this concept of having multiple cards associated with your account, which you will have no idea about unless you be real careful while reading statement or have online banking. Then they distribute charges across these cards in such a manner that even after you paying the due amount, you will be charged for late charges and interest in a very elegantly ugly manner.
After initial few calls with them about cancelling the add-on and realizing it was not happening, I decided to cancel my credit card. I cleared my complete due including their charges for add-on and I was told by their customer service that the card will be closed. After few months I got a call from them that I have an outstanding balance of 6000 I need to clear. My card was apparently not closed and they kept adding late charges and interest at ridiculous rate and made 1200rs into 6000rs in 3-4 months and decided to call me then. By this time, I was so tired of all this and I just decided that I will pay off and get it over with. This time I made sure I got no due certificate from them.
I have credit cards with citibank and icici now. And I am happy with them both.
I sincerely suggest anyone reading this, to avoid taking scb credit card at all costs.