Come premium renewal time, you are hounded by calls and messages. This is the only human interface you are going to get when the premium renewal is due.
But when you want to contact them, their lines are always busy. After waiting for 10 minutes are more the call terminates, but you get bombarded by Whatsapp messages. Then they become faceless, hiding by Whatsapp messages.
Its only when you need them that you know what they are hype, more hype and then some more hype.