My brother recently he had a fall which resulted in left shoulder dislocation. Was worried about the expenses when my brother told me that he has taken a policy from star health three years back as his friend has forced him to take policy and he continued paying policy premium. When contacted customer care the star health they assured me not to worry about the expenses and to get the necessary treatment first. I filled in form and submitted to hospital and star has given an initial approval of 1 lac against 2 lacs estimate given by the hospital. After admission some executive came from star health done some basic enquiry and after some 30 mins received call from Chennai office reassuring not to worry about the payment and to get the treatment first. Surgery was done final bill came around 1.66lacs which star health has approved. When I opted for twin sharing they even informed me that I can take single room as my brother is eligible for single a/c room. I was absolutely delighted the way star health executive and company responded. Much better experience than expected. Hats off to you guys and request to continue providing same kind of service to the policy holders.