I trusted Swiggy like Amazon and Flipkart and generally pay them advance for orders. I placed an order with KFC through Swiggy on 31st Dec. 2021. It was cancelled and refund initiated that stated the amount will reflect in my account in 3-4 days, till now it was fine. I was hungry so placed another order with Barbeque Nation amounting approx. Rs 800/-. After 15 min., I received a call from Swiggy representative conveyed that there are more than 50 riders are standing outside restaurant so what to do ? I asked him I can wait for my order. Thenafter 15-20 min as I opened app to check the status of order. I was stunned it was showing that order was cancelled and a message appearing that no amount will be refunded. I LOST MY MONEY AND STAYED HUNGRY ALL NIGHT. Swiggy looting money and while contacted they say to customers that customer cancelled the order and as per policy we have right to take all the money and no food will be delivered. This was my experience with Swiggy. I have screenshot of chat anybody wants it to believe that can be shared.
I am writing it for their customers awareness on all social media platforms and thinking to approach consumer court later.