Had raised an order from the Swiggy mobile app on Sunday. After making the payment of Rs.786, Swiggy sent me a message saying the order is not serviceable. Didn’t know what it meant, probably that they didn’t have enough people on the ground.
Tried in many ways to reach Swiggy:
When I called the Swiggy helpline, they insist on first entering my registered mobile number. When I enter that, they disconnect the call saying that I don’t have any active order with them. Not sure why Swiggy won’t talk to you if you don’t have an active order with them.
When I try to chat with them after locating an old order and selecting a category, the chat window takes forever to open and then refuses to open - both on the app and on the laptop.
Swiggy doesn’t have any email address listed either on their’Help or Support’ section where I can leave a note offline.
Question is,
How do I get my money back?
Thought that Swiggy was a very user-friendly app, but after the above experience, I am not really sure. Doubtful whether I will encourage anybody to order from Swiggy, given my above experience.