I’ve a DOCOMO number 89837XX981. I’ve subscribed to plan of 1 Gb Internet free per month. I’m trying to access Internet on my PC by connecting mobile(Model: Micromax Q5) to it. Till day before yesterday it was working fine, but now it is giving problems. I’m able to make a connection. Even Google.com gets opened; but when I try to access gmail it shows error "Internet Explorer can not display webpage". I’m able to use internet on my mobile phone without any problems. I’d called your customer care number 121, yesterday night but the executive misbehaved with me. I’ve called 5 times. Thrice from DOCOMO number. The first person(his name was Janual) asked me to create a new connection. I’d followed the steps told by him but it was also having same problems.
Then I talked with persons named Mahesh, Pramod etc. but both of them kept me on hold for 25 and 30 minutes(saying tha my senior will be able to solve this issue) respectively. But nobody answered the call again. This is pathetic. I’d called again from my other ides number(992XXX2491) but the same thing happened. I’ve been kept on hold for 30 minutes and again nobody appeared.
What hell it going on? I’ve wasted nearly 2 hours(and around 50 Rs) and nobody was ready to answer a query satisfactorily. The nodal officer for DOCOMO are also of no use. I’d sent a mail on 09 Nov 2010 regarding some other issue(Service Request number NWK092940929). The resolution date was 16 Nov 2010. But it has been closed(11 Nov 2010) without informing anything to me! Great. I’ve never seen such a pathetic service from any operator. I’m really thinking of taking this matter in consumer court. I do not expect any reply from DOCOMO or appellate authority. Note: I was searching mail IDs of NTT DOCOMO to let them know how TATA DOCOMO is defaming them by providing third class service in India, but couldn’t find any email IDs. Regards, Nitinkumar Chobhe